G Suite formerly Google Apps is an integrated communication and collaboration solution offered by Google, which includes Gmail, Google Calendar, Google Docs, and more. G Suite is available to all SDSU faculty, staff, and volunteers. Support for Google Suite is provided by Enterprise Technology Client Services. SDSU faculty and staff can visit Enterprise Technology Client Services to learn more.
Faculty and staff mail services for Aztec Shops, Student Health Services and Interwork may be obtained directly from those departments. Please inquire with your technical contact or supervisor for more information.
SDSU has chosen Microsoft’s Office 365 to provide email accounts to students. To learn more, please visit SDSUid.
Review the SDSU Computing Responsible Use Policy before requesting an account.
At this time, G Suite accounts are available to all regular university faculty and staff. E-mail accounts for employees of Aztec Shops, Student Health Services and Interwork, are available through mail servers specific to those areas. Contact your supervisor for more information.
If you are a regular university faculty, or staff, bring your current, valid SDSUcard to the ETCS Help Desk in LL-200, open Monday through Friday, from 9 a.m. to 4 p.m. No other form of identification will be accepted. Your card will be scanned, and (in most cases) your account will be created for you while you wait. This typically takes about 5 minutes. If you do not have an SDSUcard, or would like more information about SDSUcard services, see SDSUcard.
On March 26th, this process will be changing. After March 26th, you will use your SDSUid password for accessing G Suite.
To secure your data, it is important to have a strong password and to change it every 180 days. G Suite has password creation rules that will help prevent a compromise. In addition you should never share your password, and of course, never send your password in email. No one on campus or in the CSU will ever need to ask you your password over the phone or in e-mail.
When you first log into G Suite you will be prompted to change your password.
If you need to write down your password or the personal questions, then they must be stored in a secure location (in a locked file cabinet or drawer), but never stored in a computer file, smart phone, or other electronic record or carried with you in a purse, backpack, or briefcase. Even with encryption, electronic records pose a higher security risk than locking up a piece of paper.
In the event you have forgotten your password, please contact the ETCS Help Desk.
The ETCS Help Desk is located on the second (ground) floor of Love Library, with walkup service available Monday through Friday, 9 a.m. - 4 p.m.
- Who do I contact for help with G Suite?
- What is the process for obtaining a G Suite account?
Q1: Who do I contact for help with G Suite?
A: Contact IT support staff in your department or the SDSU Enterprise Technology Client Services (ETCS) Help Desk — ETSHelpDesk@mail.sdsu.edu, 619-594-5261. The ETCS Help Desk is located on the second (ground) floor of the Love Library, with walkup service available Monday through Friday, 9 a.m. - 4 p.m.
Q2: What is the process for obtaining a G Suite account?
A: Currently, faculty/staff obtain their SDSU Gmail account by visiting the ETCS Help Desk with their valid SDSUcard. Employees of the Foundation can request their SDSU email account through the Foundation Help Desk. Employees of Aztec Shops, Student Health Services, and Interwork, please consult with your local IT support for obtaining email services. On 3/26/2018 the process for obtaining an SDSU Gmail account is changing. After 3/26/2018 new faculty and staff can use their SDSUid credentials for signing in to Gmail. Until 3/26/2018 faculty and staff can follow the steps below:
- Visit the ETCS Help Desk with your SDSUcard.
- We will provide you with documentation and instructions.
- You will recieve an email to your personal email address e.g. yahoo.com, gmail.com. Use the link provided in the email to activate your G Suite account.
- You will establish a new password to be used with SDSU/Google services. For improved security, your password will have an expiration period of 180 days. We will send you reminder e-mails prior to the expiration date.
- Visit Gmail.com and sign in with your SDSU/G Suite account.
- You are done!
Need help? Call 619-594-5261.