Email

G Suite formerly Google Apps is an integrated communication and collaboration solution offered by Google, which includes Gmail, Google Calendar, Google Docs, and more. G Suite is available to all SDSU faculty, staff, adjuncts and volunteers. Support for Google Suite is provided by Enterprise Technology Client Services. SDSU faculty and staff can visit Enterprise Technology Client Services to learn more.

Faculty and staff mail services for Aztec Shops, Student Health Services and Interwork may be obtained directly from those departments. Please inquire with your technical contact or supervisor for more information.

SDSU has chosen Microsoft’s Office 365 to provide email accounts to students. To learn more, please visit SDSUid.

Review the SDSU Computing Responsible Use Policy before requesting an account.

The SDSU @mail, @foundation and @kpbs e-mail accounts are hosted by G Suite Gmail. If interested, you may view the Education privacy policy for Google Apps.

SDSU AztecLink Account

SDSU AztecLink provides our campus community with a secure and convenient way to manage multiple SDSU accounts. Through your AztecLink account you will have a centralized, and secure, identity and credentials, that can be used in multiple applications, plus the convenience of changing that password in a single location.

Your AztecLink account has the capability to synchronize with our SDSU G Suite account. Once you have established your AztecLink account in the SDSU AztecLink Identity Manager, and create login credentials, G Suite will then use your AztecLink account for authentication. Your e-mail ID (e.g. asmith@mail.sdsu.edu) will be used to access the SDSU/Google e-mail and other services.

You will also use AztecLink Identity Manager to change your password and manage your AztecLink account. To provide enhanced security, your password will expire every 180 days (six months). You will receive an e-mail reminder about password expiration and changing your password. 

At this time, AztecLink accounts are available to all regular university faculty and staff. The AztecLink account will allow you to obtain an official SDSU e-mail account. E-mail accounts for employees of Aztec Shops, Student Health Services and Interwork, are available through mail servers specific to those areas. Contact your supervisor for more information.

If you are a regular university faculty, or staff, bring your current, valid SDSUcard to the ETCS Help Desk in LL-200, open Monday through Friday, from 9 a.m. to 4 p.m. No other form of identification will be accepted. Your card will be scanned, and (in most cases) your account will be created for you while you wait. This typically takes about 5 minutes. If you do not have an SDSUcard, or would like more information about SDSUcard services, see SDSUcard.

Setting up your AztecLink account is easy; all you need is the Registration Code provided to you by the ETCS Help desk, in conjunction with your RedID and birth date. Once you have all the necessary information you can claim and manage your account through the AztecLink Account Manager Web Application.

To secure your data, it is important to have a strong password and to change it every 180 days. We have incorporated password creation rules that will help prevent a compromise. These rules are detailed on the AztecLink Account Manager page where you change your password. In addition you should never share your password, and of course, never send your password in e-mail. No one on campus or in the CSU will ever need to ask you your password over the phone or in e-mail.

When you first log into the AztecLink Account Manager we will ask you to select and answer several personal questions that will assist you in resetting your AztecLink account password in the event that you forget it.

If you need to write down your password or the personal questions, then they must be stored in a secure location (in a locked file cabinet or drawer), but never stored in a computer file, smart phone, or other electronic record or carried with you in a purse, backpack, or briefcase. Even with encryption, electronic records pose a higher security risk than locking up a piece of paper.

In the event you have forgotten your password, we have an easy and secure method to establish a new one. You can visit the AztecLink Account Manager and select the “Forgot Password” link. You will be asked to answer the security questions you chose when you set up your AztecLink account. In the unlikely event you have forgotten the answers, you will need to personally visit the ETCS Help Desk.

The ETCS Help Desk is located on the second (ground) floor of Love Library, with walkup service available Monday through Friday, 9 a.m. - 4 p.m.

  1. How does the AztecLink Identity Manager work?
  2. What is a “Registration Code”?
  3. Why do I need to change my password every 180 days?
  4. Why is the password so complex?
  5. Who do I contact for help?
  6. What is the process?
     

Q1: How does the AztecLink Identity Manager work?

A: We manage a secure warehouse of information that identifies you, such as your name, Red ID, current affiliation with the university and its auxiliaries, etc. This information is used by participating applications to verify your identity when you log into these accounts.

Q2: What is a “Registration Code”?

A: For initial account setup, we have created a code to facilitate your registration. This “Registration Code” is only used once and is sent to you via an e-mail message (for existing account holders) or issued with the Red ID number (for new accounts). Once you have initialized your account, you will then set a password to manage your account in the future.


Q3: Why do I need to change my password every 180 days?

A: The San Diego State University Information Security Plan recommends that passwords for Privileged accounts (such as IT support staff) be changed every 180 days.


Q4: Why is the password so complex?

A: This single password is the key to your identity information, and provides access to multiple services at SDSU. It is important to ensure that your password is strong enough not to be easily compromised.


Q5: Who do I contact for help?

A: Contact IT support staff in your department or the SDSU Enterprise Technology Client Services (ETCS) Help Desk — ETSHelpDesk@mail.sdsu.edu, 619-594-5261. The ETCS Help Desk is located on the second (ground) floor of the Love Library, with walkup service available Monday through Friday, 9 a.m. - 4 p.m.


Q6: What is the process?

A: Follow the steps below:

  1. Visit the ETCS Help Desk with your SDSUcard.
  2. We will provide you with documentation, instructions and a registration code to activate your account.
  3. Use the registration code provided to claim your new personal AztecLink account and establish your SDSU Google-hosted account using your RedID, DOB, and Registration Code provided in the instructions.
  4. You will establish a new password to be used with SDSU/Google services. For improved security, your password will have an expiration period of 180 days. We will send you reminder e-mails prior to the expiration date.
  5. Visit Gmail.com and sign in with your SDSU/G Suite account and AztecLink password.
  6. You are done!

Contact Us

Need help? Call 619-594-5261.