IT Professional Services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

Tools, services, and products that support the ERP, the mainframe, mobile application development, and custom application development, including tools built into ERP and mainframe systems, as well as integration with third-party systems.

Business Information Systems (BIS)

Provides technical management and support for SDSU's financial (Oracle E-Business Suite, WebCenter Imaging, and HR (CMS PeopleSoft) administrative applications. BIS provides Help Desk services to all campus users as well as development and database administration.

Enrollment Services (ES)

Provides development and support for the campus Student Information System (SIMS) and campus WebPortal.

Guidance services on how to leverage technologies and select technology solutions, including those in the cloud.

Enterprise Technology Services (ETS)

Provides core IT services for the campus. ETS provides support and consulting services in the following areas:
- Information Technology security
- Network services (wired and wireless)
- SDSU Intranet
- Web content management system
- Help Desk
- University and Computing Services

Library Computing HUB

Provides student support various IT computing services.

Instructional Technology Services

Provides support for faculty and university stakeholders in the design, development, and effective use of learning environments and educational media.

Business continuity consulting and planning and disaster recovery planning, including disaster recovery exercises.

Business Continuity and Disaster Recovery

BFA has established a Business Continuity (BC) plan for critical systems. The BC plans for each system are managed through the BFA Vice Presidents office and updated on an annually basis. The BC plans are tested periodically. Deborah Sandy is the primary contact for these BC plans.

Negotiation, acquisition, and management of licenses for technology broadly used throughout the institution.

Software Distribution

Campus-wide Enterprise licensing is managed through the Enterprise Technology Client Service Help Desk. San Diego State University contracts with various software vendors to provide site-licensed software for active faculty and staff. Several of these programs are provided at no cost campus faculty and staff.

People, processes, and tools that enable service management. This is a supporting service.

The campus does not currently have a single IT Service Management (ITSM) solution. There are multiple products in use and under consideration.

Project portfolio management and project management services. These may be a supporting service.

Planning, Design and Construction

Provides campus master planning, architectural design, project management, construction services, transportation and parking development.

Training services for end users on IT applications and systems.

Instructional Technology Services

Support and training for faculty in the effective uses of learning technologies.

Enterprise Technology Client Services

Training provided for some systems and software.

Human Resources

Offers training in a variety of technical areas.