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Information Technology

Multi-Factor Authentication

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Welcome back! Be sure to visit this site for information & udpates on SDSU Duo MFA.

Multi-factor Authentication (MFA) adds a second layer of security to your SDSUid account. By verifying your identity using a second factor (such as your mobile device or a hardware token), MFA prevents anyone else from logging into your account, even if they know your password. To help keep SDSU users and data safe, the campus utilizes Duo's MFA solution.

Security Tips for Duo MFA

An unexpected MFA request is one you receive that was initiated by someone else trying to sign in as you. This could mean that your SDSUid username and password have been compromised. You should change your password immediately by going through the SDSUid Password change process.

Stay vigilant and only approve MFA requests you initiate yourself, knowingly and intentionally.

Depending on the authentication method, if you suspect you are receiving a fraudulent MFA request, hang up, deny the request, or do not enter the provided passcode. Then, report the fraudulent attempt IMMEDIATELY to [email protected].

Getting Started

It's simple to set up, follow these three steps to get started:

STEP 1: Duo Enrollment

Begin using SDSU Duo.                                                   

STEP 2: Bypass Codes

Generate Bypass Codes so you never get locked out!

STEP 3: Device Management

Manage Duo MFA device and settings.

 

Duo MFA Resources

Duo Basics
Overview of Duo features and benefits.
Duo Authentication Methods
Overview of the authentication methods.
Supported  Devices
Overview of Duo-supported devices.
Supported  Services

List of some of the major campus services and apps.

Training Videos

Find a training video that’s right for you.

Troubleshooting

Common Duo MFA issues and resolutions.

 

User Support

For Faculty and Staff

  • Information Technology User Services (ITUS) Help Desk - Faculty and staff can get help from your department IT support staff or ITUS at 619-594-5261.

  • Submit a Ticket - If you are having problems, please submit a ticket through SDSU ServiceNow.

  • Virtual FIT Center - Any faculty, staff, or student employee with a question or need of immediate assistance can visit the Virtual FIT Center at http://sdsu.zoom.us/my/sdsuits, M-Th, 8 am to 5 pm, and Friday 8 am to 4:30 pm.

For Students

 

Extra Resources