IT Professional Services
Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.
Tools, services, and products that support the ERP, the mainframe, mobile application development, and custom application development, including tools built into ERP and mainframe systems, as well as integration with third-party systems.
Provides technical management and support for SDSU's financial (Oracle E-Business Suite, WebCenter Imaging, and HR (CMS PeopleSoft) administrative applications. BIS provides Help Desk services to all campus users as well as development and database administration.
Provides development and support for the campus Student Information System (SIMS) and campus WebPortal.
Guidance services on how to leverage technologies and select technology solutions, including those in the cloud.
Provides core IT services for the campus. Support and consulting services include
the following areas:
- Administration and Business
- Communications and Collaboration
- Data Center
- Endpoint Computing
- IT Security
- Voice Communications
Provides student support various IT computing services.
Provides support for faculty and university stakeholders in the design, development, and effective use of learning environments and educational media.
Business continuity consulting and planning and disaster recovery planning, including disaster recovery exercises.
BFA has established a Business Continuity (BC) plan for critical systems. The BC plans for each system are managed through the BFA Vice Presidents office and updated on an annually basis. The BC plans are tested periodically. Deborah Sandy is the primary contact for these BC plans.
Negotiation, acquisition, and management of licenses for technology broadly used throughout the institution.
Campus-wide Enterprise licensing is managed through the Information Technology User Services Help Desk. San Diego State University contracts with various software vendors to provide site-licensed software for active faculty and staff. Several of these programs are provided at no cost campus faculty and staff.
People, processes, and tools that enable service management. This is a supporting service.
The campus does not currently have a single IT Service Management (ITSM) solution. There are multiple products in use and under consideration.
Project portfolio management and project management services. These may be a supporting service.
Provides campus master planning, architectural design, project management, construction services, transportation and parking development.
Training services for end users on IT applications and systems.
Support and training for faculty in the effective uses of learning technologies.
Training provided for some systems and software.
Offers training in a variety of technical areas.