SDSU Information Technology services and resources are provided by various campus IT organizations and therefore, it might be unclear to a user of campus technology, whether faculty, staff, student, or visitor, how to find IT services or how to obtain them.  The intent of this website is to serve as a portal for finding information about IT on campus and the services available.  This site, launched in Feb 2017, will continue to develop more content, information, and references related to IT at SDSU as more IT organizations participate.  IT Services will eventually be organized in a structure as illustrated below.

SDSU faculty and staff may find detail information regarding these services on the SDSU Intranet.  

Administrative and Business

Enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.

  • Alumni & Advancement
  • Athletics
  • Auxiliary Systems
  • Document Imaging and Management
  • Faculty Information Systems
  • Finance, Human Resources, & Procurement Systems
  • Library Systems
  • Medical & Health Systems
  • Reporting & Analytics
  • Research Administration Systems
  • Student Information Systems

Communication & Collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

  • Collaboration
  • Conferencing
  • E-mail and Calendaring
  • Emergency Notification
  • Telephony
  • Television
  • Websites

End-Point Computing

Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.

  • Network Access
  • End-Point Support (Desktops, Mobile Devices, etc)
  • Printing
  • Software Distribution

Infrastructure

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.

  • Data Center
  • Database
  • Middleware
  • Monitoring
  • Network
  • Server Infrastructure
  • Storage

IT Professional Services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

  • Application Development
  • Consulting and Advising
  • Business Continuity and Disaster Recovery
  • Enterprise Licensing
  • IT Service Management
  • Portfolio and Project Management
  • Training

Research

Services supporting the institution’s research activities, including specialized storage and computation, high-performance computing (HPC), visualization, and lab-management systems.

  • Advanced Applications
  • Lab-Managment Systems
  • Research Computing
  • Visualization

Security

Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.

  • Identity and Access Management
  • Secure Computing
  • Security Consulting
  • Security Incident Response and Investigation
  • Security Police and Compliance

Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning. Includes learning management systems, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars, and other academic tools for faculty and students.

  • Assessment Systems
  • Classroom Technology and Support
  • Educational Technology Consulting and Training
  • E-Portfolio Sites
  • Learning Management Systems
  • Lecture Capture
  • Technology-Enhanced Spaces