FAQs

Students

If you are a new student an email was sent to your email account on file in the Web Portal. If you cannot locate your email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from DoNotReplyIDM@mail.sdsu.edu. If you cannot locate your SDSUid activation email, you can use the one time activation method here: http://sdsuid.sdsu.edu/student-activation.html
You should have received an email with instructions on how to activate your SDSUid account. It was sent to the email account on file in the Web Portal. Please make sure it was not sent to your spam folder. The message was branded with the SDSU Logo and SDSUid activation information, sent from DoNotReplyIDM@mail.sdsu.edu. If you can't locate the email, you can use the one time activation method here: http://sdsuid.sdsu.edu/student-activation.html. If neither process worked for you, please come to the library computing Hub Help Desk with your RedID card for assistance.
Yes, students in Extended Studies will be provided an SDSUid account.
The account was created automatically based on the name you provided to SDSU when you enrolled and cannot be changed.
Yes, your Office365 Exchange email account is your official SDSU email account.  Once you receive your @sdsu.edu email address, please make sure to go to the WebPortal to update your email address.
Since Exchange email is included in Office, SDSU is now able to provide email accounts to students without any additional development or help desk intervention. Enabling Exchange allows students to fully leverage all applications and services provided in Office 365. Students will be able to manage email access using their same SDSUid credential.
Planning is currently underway to define how long students will be able to keep their accounts after leaving the University and when accounts will be deactivated.

Faculty / Staff

If you are a new Faculty/Staff person, an activation email message was sent to the email address that you provided to HR. If you cannot locate the email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from DoNotReplyIDM@mail.sdsu.edu. If you cannot locate your SDSUid activation email, you can use the one time activation method here: Faculty/Staff SDSUid Account Activation

Faculty and staff use Gmail for all email correspondence.

No, Google Apps is our collaboration platform for all faculty and staff, including email and calendaring. 

Emeritus faculty may choose to retain the account and should contact HR at (619) 594-6404 for more information. Faculty (non-lecturer) have a grace period of 365 days from their last official date of employment. Following the grace period, the account will be deactivated. Lecturers and volunteer faculty have a grace period of 275 days from their last official date of employment. Following the grace period, the account will be deactivated. Staff, volunteer and others with a SDSUid account will be deactivated the day following the last date of employment.

Passwords

Please make sure your password meets the following criteria for complexity: A minimum of 10 characters. Your password must include at least 1 character from each of the following sets: uppercase, lowercase, numerical, and special character. Passwords cannot be reused.

Please reset your password using the recovery options you set when you created your account. Use the “Can’t access your account?” link found below the “Sign in” button on the SDSUid login page: https://portal.office.com

Name Change

Students may visit the Name and Gender Change Procedures website to learn more about the process.
Faculty and staff visit the SDSU Human Resources, Update Preferred Name Request.

Office 365

SDSUid will utilize a portal within Office 365. When you enter your SDSUid account name, it will change to an SDSU login page.

No. The Office 365 licenses are for your personal use on up to 5 of your personal computers and devices. University-owned computers have their own separate licenses which are installed and managed by your IT support staff. The on-line version of Office 365 can be used in addition to your 5 downloadable licenses and can be used from any personal or work computer.

 Office 365 is being introduced to provide more options, including free Office software.

If you have locked yourself out of your O365 account you can use your recovery options to regain access.  Step one will be to use the recovery option "I forgot my password" to set a new password.  After you set a new password, perform the recovery options for a second time, this time using the option "I know my password, but still can't sign in".  Recovery options can be found on the portal.office.com site by entering your SDSUid and then clicking "Can't access your account?".

eduroam

eduroam is a federated, secure, encrypted wireless connection that is available world wide. When visiting a campus or location that supports eduroam, look for the "eduroam" service and supply your SDSUid and password.

Yes, eduroam is secure, it requires the use of 802.1x which provides end‐to‐end encryption to ensure that your private user credentials are only available to your campus.

Zoom

Faculty/Staff who need assistance with Zoom contact instructional Technology Services at 619-594-6348 (GOFIT) http://its.sdsu.edu/web-conferencing/

Need help with SDSUid?  /
Assistance is also available at 619-594-7343 during normal University working hours!