FAQs

Students

If you are a new student an email was sent to your email account on file in the Web Portal. If you cannot locate your email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from DoNotReplyIDM@mail.sdsu.edu. If you cannot locate your SDSUid activation email, you can use the one time activation method here: http://sdsuid.sdsu.edu/student-activation.html
You should have received an email with instructions on how to activate your SDSUid account. It was sent to the email account on file in the Web Portal. Please make sure it was not sent to your spam folder. The message was branded with the SDSU Logo and SDSUid activation information, sent from DoNotReplyIDM@mail.sdsu.edu. If you can't locate the email, you can use the one time activation method here: http://sdsuid.sdsu.edu/student-activation.html. If neither process worked for you, please come to the library computing Hub Help Desk with your RedID card for assistance.
Yes, students in Extended Studies will be provided an SDSUid account.
The account was created automatically based on the name you provided to SDSU when you enrolled and cannot be changed.
Yes, your Office365 Exchange email account is your official SDSU email account.  Once you receive your @sdsu.edu email address, please make sure to go to the WebPortal to update your email address.
Since Exchange email is included in Office, SDSU is now able to provide email accounts to students without any additional development or help desk intervention. Enabling Exchange allows students to fully leverage all applications and services provided in Office 365. Students will be able to manage email access using their same SDSUid credential.
Planning is currently underway to define how long students will be able to keep their accounts after leaving the University and when accounts will be deactivated.

Faculty / Staff

If you are a new Faculty/Staff person, an activation email message was sent to the email address that you provided to HR. If you cannot locate the email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from DoNotReplyIDM@mail.sdsu.edu. If you cannot locate your SDSUid activation email, you can use the one time activation method here: Faculty/Staff SDSUid Account Activation

Faculty and staff use Gmail for all email correspondence.

Emeritus faculty may choose to retain the account and should contact HR at (619) 594-6404 for more information. Faculty and Lecturer have a grace period of 365 days from their last official date of employment. Following the grace period, the account will be deactivated. Volunteer faculty have a grace period of 275 days from their last official date of employment. Following the grace period, the account will be deactivated. Staff, volunteer and others with a SDSUid account will be deactivated the day following the last date of employment.

Passwords

Please make sure your password meets the following criteria for complexity: A minimum of 10 characters. Your password must include at least 1 character from each of the following sets: uppercase, lowercase, numerical, and special character. Passwords cannot be reused.

Please reset your password using the recovery options you set when you created your account. Use the “Can’t access your account?” link found below the “Sign in” button on the SDSUid login page: https://portal.office.com

Name Change

Students may visit the Name and Gender Change Procedures website to learn more about the process.
Faculty and staff visit the SDSU Human Resources, Update Preferred Name Request.

Office 365

SDSUid will utilize a portal within Office 365. When you enter your SDSUid account name, it will change to an SDSU login page.

No. The Office 365 licenses are for your personal use on up to 5 of your personal computers and devices. University-owned computers have their own separate licenses which are installed and managed by your IT support staff. The on-line version of Office 365 can be used in addition to your 5 downloadable licenses and can be used from any personal or work computer.

 Office 365 is being introduced to provide more options, including free Office software.

If you have locked yourself out of your O365 account you can use your recovery options to regain access.  Step one will be to use the recovery option "I forgot my password" to set a new password.  After you set a new password, perform the recovery options for a second time, this time using the option "I know my password, but still can't sign in".  Recovery options can be found on the portal.office.com site by entering your SDSUid and then clicking "Can't access your account?".

SDSU does not share your recovery options with anyone and they are not visible to others. Recovery options are used by the Office 365/SDSUid system to help you gain access to your account in the event you should forget your password. 

eduroam

eduroam is a federated, secure, encrypted wireless connection that is available world wide. When visiting a campus or location that supports eduroam, look for the "eduroam" service and supply your SDSUid and password.

Yes, eduroam is secure, it requires the use of 802.1x which provides end‐to‐end encryption to ensure that your private user credentials are only available to your campus.

Zoom

Faculty/Staff who need assistance with Zoom contact instructional Technology Services at 619-594-6348 (GOFIT) http://its.sdsu.edu/web-conferencing/

GSuite(Formerly Google Apps)

The changes to your Google account are part of a multi phased project to reduce the number of user id’s and passwords.  Using SDSUid,  we are integrating the login and password for Google to use SDSUid.  This change has several benefits and is a necessary step in the multi-phased SDSUid project.  To learn more about SDSUid click here:   http://sdsuid.sdsu.edu.

Our initial implementation provided the capability to access campus wifi using eduroam, authentication to office computers and access to various campus applications like  Zoom, Blackboard,  and WebPortal. Our next phase, the synchronization of SDSU Gmail accounts with SDSUid including passwords,  is scheduled to be implemented the weekend of March 30th, 2018 through April 1, 2018. The SDSU Google Account including Gmail will be unavailable during that time so please plan accordingly. 

The benefits include the following:

  • Shorter, simpler email address. Instead of @mail.sdsu.edu we are standardizing on @sdsu.edu for the entire campus including auxiliaries and students (excluding kpbs.org).
  • You will use your SDSUid account to sign into Gmail.  Your SDSUid password will be used for Gmail as well.
  • Significant reduction in the total number of login accounts and passwords to access IT services. Fewer passwords to remember and manage.
  • Automatic provisioning of Google accounts to faculty and staff, no need to visit the help desk.
  • Lecturers will retain accounts during their off semesters.

This one time change will impact everyone that uses Gmail.  Those user accounts that end in @mail.sdsu.edu have some additional requirements.   In order to synchronize accounts between Gmail and SDSUid, we need to rename accounts ending in @mail.sdsu.edu to @sdsu.edu. If your Gmail login account already ends in @sdsu.edu or @kpbs.org, your account will not need to be renamed. We plan to rename all @mail.sdsu.edu accounts over a single weekend. When you arrive after that weekend,  all users will need to change their SDSUid password and use the SDSUid account name as the login for Gmail. This one time password change will synchronize passwords between Gmail and SDSUid.

Important points to note:

  1. When an account is renamed from @mail.sdsu.edu to @sdsu.edu  all future emails addressed to the old address, will continue to be delivered.
  2. You will no longer manage your Gmail account through AztecLink.  To change your Gmail password after the implementation date,   you will do so by changing your SDSUid password.  Your SDSUid password will be synchronized to Gmail automatically.
  3. If you access your email through an email client (.e.g. Outlook, Thunderbird, etc.) or mobile device, you will need to update your email address/username and password within the email client application.  If you use the Gmail web interface only,  you  will just need to sign in with the new @sdsu.edu address.
  4. After our implementation weekend, all Gmail users will be required to do a one time password change to synchronize passwords between SDSUid and Gmail.

If you have any questions contact your department IT support staff, or the ETCS Help Desk. Our Help Desk will offer extended hours, and staffing, following the implementation weekend 04/02/2018 through 04/06/2018. The Help Desk will be open from 8:00 am to 5:00 pm in Love Library Suite 200.

No, G Suite is our collaboration platform for all faculty and staff, including email and calendaring. 

Currently, faculty/staff obtain their SDSU Gmail account by visiting the ETCS Help Desk with their valid SDSUcard.  Employees of the Foundation can obtain their SDSU email account through the Foundation Help Desk. On 4/2/2018 the process for obtaining an SDSU Gmail account is changing.  After 4/2/2018 new faculty and staff can use their SDSUid credentials for signing in to Gmail.

 

Need help with SDSUid?  /
Assistance is also available at 619-594-7343 during normal University working hours!