OneIT Community

Background

The OneIT Community introduces a collaborative approach to managing IT at San Diego State University. This model highlights the value of teamwork and interconnected IT efforts across the University, resulting in structural changes that established the University’s IT Division.

Development of the OneIT Community

The creation of OneIT Community is driven by purpose, mission, and values.

The image depicts a visual representation of a pyramid structure labeled "SDSU OneIT." It has three key sections: Top Section: Label: "SDSU OneIT" is displayed at the top in a stacked format. Middle Section: A staircase in black runs vertically from the bottom to the top, symbolizing progression. Three Horizontal Layers: Red Layer (Top): Labeled "PURPOSE" with an icon of a flag on a mountain peak, symbolizing achievement or goals. Gray Layer (Middle): Labeled "MISSION" with a target and arrow icon, symbolizing focus or objectives. Teal Layer (Bottom): Labeled "VALUES" with an icon of balanced scales and a hand, symbolizing principles or ethics. The visual implies a hierarchy, with values as the foundation, mission as the operational goal, and purpose at the apex.
OnelT Community Purpose:

"OneIT provides the technology that empowers SDSU’s success” is our shared purpose that defines why we are here, who we serve, and how we make a difference. 

To arrive at our shared purpose, we conducted collaborative strategy-mapping workshops and organizational surveys, uncovering stories and examples of how our work impacts the university. We also gathered feedback during a community-wide town hall with our entire organization and refined multiple drafts to ensure everyone’s voice was heard.

These words reflect our steadfast commitment to empowering SDSU through technology, supporting its mission of delivering high-quality, research-driven education and advancing problem-solving through excellence in teaching, research, and service.

OnelT Community Mission:

OnelT leverages people and technology to support SDSU's commitment to innovative teaching, research, and service. As we transform campus, we engage our diverse community in advancing infrastructure and services that enable the success of our students, faculty, and staff.

OnelT Community Shared Values:

Service, Collaboration, Respect, Integrity, Innovation, and Professionalism are our shared values that emphasize the enduring principles guiding actions, decisions, and interactions of our OneIT community members.

  • Service: We're here to help.
  • Collaboration: OneIT works better together.
  • Respect: Champion diversity and embrace inclusivity.
  • Integrity: Where trust, transparency, and accountability thrive.
  • Innovation: Create solutions driving positive change and growth.
  • Professionalism: Embody OneIT values with excellence.

We arrived at our shared values by engaging the leadership team and the entire OneIT community in candid conversations, surveys, and workshops. We considered both collective “We” values guiding how we treat each other and individual “Me” values guiding how each of us shows up at work. These values ensure that we remain aligned with our purpose in our everyday actions.

Guiding Principles of the OneIT Community

OneIT’s focus is to build from the current IT work being conducted on campus that is serving the needs of students, faculty, and staff. The goal of OneIT is to find synergies to enable the improvement of SDSU’s IT infrastructure and services. 

The model necessitates "agility”. The implementation will aggressively embrace evaluation and will use this input to make course corrections when necessary.

The model recognizes the critical importance of the work being done in the colleges and academic units to support instruction, research, and operations. That local identity and the network of relationships are the foundation for having more strategic conversations about the value that IT can bring to the institution.

The model is based on a financial assumption that it is critical for SDSU to maximize existing investments in order to achieve the IT work that is needed. The model does not anticipate a significant increase in IT staff, making successful collaboration and sharing of resources critical.

The model embraces the need to innovate to develop new approaches to create solutions for gaps in current information technology infrastructure and services. 

Pillars of the OneIT Community

There are four pillars of the OneIT community that align with SDSU’s strategic priorities.

  1. Each college/academic unit will have a OneIT Community Lead.
  2. A new IT Information Exchange will be developed to facilitate weekly information sharing on major IT initiatives and projects.
  3. A new leadership role will support operational and intellectual engagement with academic IT personnel.
  4. We will establish meetings between academic leadership and the IT Division to help improve strategic coordination about long-term faculty instructional, research, and outreach needs.