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Instructional Tools Training

Please join us at our upcoming virtual training sessions on instructional tools! All live sessions are hosted via Zoom at All upcoming events are listed on our Training and Events Calendar.

Training and Events Calendar

Classroom Training

If you are teaching in a classroom and need training, you may self-enroll in our online Classroom Training Course, delivered through Instructure. This course covers our various types of classrooms, including our new Connected Classrooms, with how-to videos and job aids on operating the equipment. You can also refer to our San Diego Classroom List (pdf) or Imperial Valley Classroom List (pdf) to determine if you are teaching in a TouchLink or Control Panel room. For information on building locations you may check the interactive SDSU Campus Map.

In many cases, access to SDSU classroom equipment requires a 101A key. Instructors are required to be trained in the use of classroom equipment prior to being issued a key. For more information please refer to the key issue policy.

Key Issue Policy

Access to some classroom equipment requires a 101A key. To determine if you are teaching in a classroom requiring a key, please refer to the Connected Classrooms List. Instructors are required to be trained in the use of classroom equipment prior to being issued a key. To request a key, please contact your college's department coordinator, who will initiate an Adobe Sign form to get the key from the Key Issue office. Instructors no longer teaching at SDSU are responsible for returning the 101A key to either their colleges key issue contact, or the SDSU Key Issue office. For further questions regarding 101A key access please call 594-5691.

For any questions regarding Classroom trainings please submit a ServiceNow ticket and one of our staff members will get back to you right away.

SDSU Flexible Course Design Toolkit

For SDSU faculty who are new to hybrid/online teaching, the Flexible Course Design Toolkit offers customizable experiences to enhance online, hybrid, and blended teaching skills and knowledge.

This course is a self-paced, unmoderated, asynchronous version of a course that was used as training for SDSU Faculty to prepare for Fall 2020.

You can preview the the Canvas course content.

To add this course to your courses, please use this Canvas enrollment link.

Canvas Support Homeroom

The Canvas Support Homeroom is a Canvas course with helpful resources regarding Canvas. This includes recordings of previous ITS workshops, ITS Quick Talks, and our Canvas Migration Guide. The purpose of a homeroom is to foster collegial relationships, promote a culture of learning and sharing, increase participation and engagement, and provide support.

Canvas Support Homeroom  Enroll in Homeroom


Please see the Trainings and Events calendar to see available workshops and events that are hosted for faculty and staff at SDSU. Click through to each event for more details, including the location and a registration link, if applicable. There are also self-paced options and the CSU's Online Course Services.

ITS Help Desk

For training information, opportunities, and support, please visit the IT Get Help page for ITS Help Desk contact information and other options.

Get Help 

Request Training Via ServiceNow

You may submit an incident via the ServiceNow Service Portal for any ITS related training needs.

  1. Log into ServiceNow using your SDSUid
  2. Click on Get Help | Report a Problem
  3. Click on your college’s/department’s help desk
  4. Select Instructional Support (ITS) as the Category
  5. Complete other required fields with as much detail as possible
  6. Click Submit

For more detailed instructions on submitting a ServiceNow Support Ticket, please view this ServiceNow Knowledge Base article.