Training

In this Section

Instructional Tools Training

Please join us at our upcoming virtual training sessions on instructional tools! All live sessions are hosted via Zoom at https://sdsu.zoom.us/my/learn. All upcoming events are listed on our Training and Events Calendar.

Training and Events Calendar

Classroom Training

If you are teaching in a classroom and need training, you may self-enroll in our online Classroom Training Course, delivered through Instructure. This course covers our various types of classrooms, including our new Connected Classrooms, with how-to videos and job aids on operating the equipment. You can also refer to our San Diego Classroom List (PDF) or Imperial Valley Classroom List (PDF) to determine if you are teaching in a TouchLink or Control Panel room. For information on building locations you may check the interactive SDSU Campus Map.

Key Issue Policy

In many cases, access to SDSU classroom equipment requires a 101A key. Instructors are required to be trained in the use of classroom equipment prior to being issued a key. To determine if you are teaching in a classroom requiring a key, please refer to the Connected Classrooms List.

To request a key, please contact your college's department coordinator, who will initiate an Adobe Sign form to get the key from the Key Issue office. Instructors no longer teaching at SDSU are responsible for returning the 101A key to either their colleges key issue contact, or the SDSU Key Issue office. For further questions regarding 101A key access please call 594-5691.

For any questions regarding Classroom trainings please submit a ServiceNow ticket and one of our staff members will get back to you right away.

Classroom Training Calendar

SDSU Flexible Course Design Toolkit

For SDSU faculty who are new to hybrid/online teaching, the Flexible Course Design Toolkit offers customizable experiences to enhance online, hybrid, and blended teaching skills and knowledge.

This course is a self-paced, unmoderated, asynchronous version of a course that was used as training for SDSU Faculty to prepare for Fall 2020.

You can preview the the Canvas course content.

To add this course to your courses, please use this Canvas enrollment link.

Instructional Technology Faculty Guide

This guide introduces you to the resources provided by Instructional Technology at SDSU to help you create engaging, research-informed, and impactful digital learning
experiences. Whether you’re new to Canvas, curious about SDSU's approach to AI in education, looking to create student engagement in large lectures, or designing courses with accessibility in mind—this guide covers all that and more.

Key areas include:

  • Canvas at SDSU
  • Course Design & Online Learning
  • Supported Learning & Research Technologies
  • Universal Design for Learning & Accessibility
  • Academic Applications of AI (AAAI)
  • Virtual Immersive Teaching and Learning (VITaL)
  • Connected Classrooms
  • my.SDSU

Explore the Guide Enroll in the Guide

Canvas Support Homeroom

The Canvas Support Homeroom is a Canvas course with helpful resources regarding Canvas. This includes recordings of previous ITS workshops, ITS Quick Talks, and our Canvas Migration Guide. The purpose of a homeroom is to foster collegial relationships, promote a culture of learning and sharing, increase participation and engagement, and provide support.

Canvas Support Homeroom Enroll in Homeroom

Request Training Via ServiceNow

You may submit an incident via the ServiceNow Service Portal for any ITS related training needs.

  1. Log into ServiceNow using your SDSUid
  2. Click on Get Help | Report a Problem
  3. Click on your college’s/department’s help desk
  4. Select Instructional Support (ITS) as the Category
  5. Complete other required fields with as much detail as possible
  6. Click Submit

For more detailed instructions on submitting a ServiceNow Support Ticket, please view this ServiceNow Knowledge Base article.