Report a Network or Application Problem

Students, faculty, and staff experiencing network or application issues should check SDSU IT Status page for the current status of the problematic application/network. If the status page lists the status as "Operational", please report the outage/issue accordingly. After the problem has been reported, monitor the status page for updates.

To report a problem, please complete our online form.

Application Name Description Phone Contact Hours of Operation Email Contact
AidLink AidLink is our secure Web-based, self-service system. AidLink allows you to keep informed about your financial aid and SDSU scholarship application and award process. (619) 594-6323 Monday through Friday: 9 a.m. to 4:30 p.m. [email protected]
Canvas Canvas is an online learning and management system used by faculty to enhance their classroom instruction or for distance education. (619) 594-3189 Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm [email protected]
Email SDSU Gmail via your SDSUid is the campus email standard for students; login to Gmail Note: If email is down completely and the Network Status page does not already reflect the outage: (619) 594-3189 Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm [email protected]
Library-The Pac The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use.

(619) 594-6753

(619) 594-6793

Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends)  
Library-San Diego Circuit The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out.

(619) 594-6753

(619) 594-6793

Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends)  
Network/Wireless If the campus network goes down, check the SDSU IT Status page for network outage information, if the page does not indicate a problem (619) 594-3189 Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm [email protected]
SDSUid SDSUid is your single identifier to securely access many campus IT services. (619) 594-3189 Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm [email protected]
WebPortal WebPortal functions vary for student Applicants, Undergraduates, Graduate and Alumni.
(619) 594-6871
Monday–Thursday, 9–11 a.m. and 2–4 p.m.
Friday, 9–11 a.m.
 
Websites-Library
https://library.sdsu.edu/
(619) 594-6793
Call (619) 594-6793 (after hours or weekends). [email protected]
Websites-EDORAS
https://library.sdsu.edu/computers-technology/instructor-class-accounts#start-content
(619) 594-3189
Monday through Thursday: 7am - 10pm
Friday: 7am - 6pm
Saturday: noon - 6pm
Sunday: noon - 10pm
[email protected]
Websites-Sciences
https://sciences.sdsu.edu/
619) 594-4881
  [email protected]
Websites-SDSU
https://www.sdsu.edu/
(619) 594-3189
Monday through Thursday: 7am - 10pm
Friday: 7am - 6pm
Saturday: noon - 6pm
Sunday: noon - 10pm
[email protected]

To report a problem, please submit a ticket via ServiceNow.

Application Name Description
Phone Contact Hours of Operation
Canvas
Canvas is the online learning management system used by faculty to enhance their classroom instruction or for distance education.
(619) 594-3485
Monday to Thursday 8 a.m. to 5:30 p.m., Friday 8 a.m. to 4:30 p.m.
Email-Foundation or KPBS
Email addresses ending with @kpbs.org
(619) 594-6931
[email protected]
Google Workspace (Calendar, Drive, Email, etc.)
Google calendar, email, drive, contacts and groups are used by various departments on campus.
(619) 594-5261
Monday to Friday 8 a.m. to 4:30 p.m.
Library-The Pac
The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use.
(619) 594-6753

(619) 594-6793
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.)

Call (619) 594-6793 (after hours or weekends)
Library-San Diego Circuit
The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out.
(619) 594-6753

(619) 594-6793
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.)

Call (619) 594-6793 (after hours or weekends)
Network/Wireless
Check SDSU IT Status for messages regarding a network outage.
(619) 594-3500
 
Office 365 Microsoft Office 365 (O365) applications: OneDrive, Word, Excel, PowerPoint, OneNote, Sway or Forms. (619) 594-5261 Monday to Friday 8 a.m. to 4:30 p.m.
OnBase
Academic Affairs and Enrollment Services utilizes OnBase for Academic Transaction Forms, Transcript processing and document workflow management.
   
Oracle Financials
The University’s financial and procurement ERP system.   Monday to Friday 9 a.m. to 4 p.m.
PeopleSoft
The University's HR system of record for entering and tracking faculty and staff data on employment, benefits, and payroll.
  Monday to Friday 9 a.m. to 4 p.m.
SDSUid
SDSUid is your single identifier to securely access many campus IT services.
(619) 594-5261
Monday to Friday 8 a.m. to 4:30 p.m.
SIMS/R
SIMS/R is a secure student database which requires authorization to use.
(619) 594-6871
Monday to Friday 9 a.m. to 4 p.m.
Telephone Systems
San Diego State University has its own telephone system, providing service to the campus community. Telecommunications and Network Services do not handle pay phones or cellular service.
(619) 594-1935
Monday to Friday 8 a.m. to 4:30 p.m.
Web Directory
SDSU's web directory is an online tool for searching faculty and staff by name, building & room, department, extension, email address, fax number, and mail code.
(619) 594-5261
Monday to Friday 8 a.m. to 4:30 p.m.
WebPortal
WebPortal functions vary for student Applicants, Undergraduates, Graduate and Alumni.
(619) 594-6871
Monday–Thursday, 9–11 a.m. and 2–4 p.m.
Friday, 9–11 a.m.
Websites-Library
https://library.sdsu.edu/
(619) 594-6793
Call (619) 594-6793 (after hours or weekends).
Websites-RohanCP
https://library.sdsu.edu/computers-technology/instructor-class-accounts#start-content
(619) 594-6593
Monday to Friday 8 a.m. to 4:30 p.m.
Websites-Sciences
https://sciences.sdsu.edu/
619) 594-4881
Monday to Friday 9 a.m. to 4 p.m.
Websites-SDSU
https://www.sdsu.edu/
(619) 594-5261
Monday to Friday 8 a.m. to 4:30 p.m.