Report a Network or Application Problem
Students, faculty, and staff experiencing network or application issues should check SDSU IT Status page for the current status of the problematic application/network. If the status page lists the status as "Operational", please report the outage/issue accordingly. After the problem has been reported, monitor the status page for updates.
To report a problem, please complete our online form.
| Application Name | Description | Phone Contact | Hours of Operation | Email Contact |
|---|---|---|---|---|
| AidLink | AidLink is our secure Web-based, self-service system. AidLink allows you to keep informed about your financial aid and SDSU scholarship application and award process. | (619) 594-6323 | Monday through Friday: 9 a.m. to 4:30 p.m. | [email protected] |
| Canvas | Canvas is an online learning and management system used by faculty to enhance their classroom instruction or for distance education. | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm | [email protected] |
| SDSU Gmail via your SDSUid is the campus email standard for students; login to Gmail Note: If email is down completely and the Network Status page does not already reflect the outage: | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm | [email protected] | |
| Library-The Pac | The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use. |
(619) 594-6753 (619) 594-6793 |
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends) | |
| Library-San Diego Circuit | The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out. |
(619) 594-6753 (619) 594-6793 |
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends) | |
| my.SDSU |
my.SDSU is a project to enhance our ability to serve students through a coordinated and singular web portal, streamlined admissions and financial aid processes, and dramatically improved connectivity and accessibility of campus systems. |
(619) 594-3189 |
Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm | [email protected] |
| Network/Wireless | If the campus network goes down, check the SDSU IT Status page for network outage information, if the page does not indicate a problem | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm | [email protected] |
| SDSUid | SDSUid is your single identifier to securely access many campus IT services. | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm | [email protected] |
| WebPortal | WebPortal functions vary for student Applicants, Undergraduates, Graduate and Alumni. | (619) 594-6871 | Monday–Thursday, 9–11 a.m. and 2–4 p.m. Friday, 9–11 a.m. |
|
| Websites-Library | https://library.sdsu.edu/ | (619) 594-6793 | Call (619) 594-6793 (after hours or weekends). | [email protected] |
| Websites-EDORAS | https://library.sdsu.edu/computers-technology/instructor-class-accounts#start-content | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm |
[email protected] |
| Websites-Sciences | https://sciences.sdsu.edu/ | 619) 594-4881 | [email protected] | |
| Websites-SDSU | https://www.sdsu.edu/ | (619) 594-3189 | Monday through Thursday: 7am - 10pm Friday: 7am - 6pm Saturday: noon - 6pm Sunday: noon - 10pm |
[email protected] |
To report a problem, please submit a ticket via ServiceNow.
| Application Name | Description | Phone Contact | Hours of Operation |
|---|---|---|---|
| Canvas | Canvas is the online learning management system used by faculty to enhance their classroom instruction or for distance education. | (619) 594-3485 | Monday to Thursday 8 a.m. to 5:30 p.m., Friday 8 a.m. to 4:30 p.m. |
| Email-Foundation or KPBS | Email addresses ending with @kpbs.org | (619) 594-6931 | [email protected] |
| Google Workspace (Calendar, Drive, Email, etc.) | Google calendar, email, drive, contacts and groups are used by various departments on campus. | (619) 594-5261 | Monday to Friday 8 a.m. to 4:30 p.m. |
| Library-The Pac | The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use. |
(619) 594-6753 (619) 594-6793 |
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends) |
| Library-San Diego Circuit | The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out. |
(619) 594-6753 (619) 594-6793 |
Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.) Call (619) 594-6793 (after hours or weekends) |
| Network/Wireless | Check SDSU IT Status for messages regarding a network outage. | (619) 594-3500 | |
| Office 365 | Microsoft Office 365 (O365) applications: OneDrive, Word, Excel, PowerPoint, OneNote, Sway or Forms. | (619) 594-5261 | Monday to Friday 8 a.m. to 4:30 p.m. |
| OnBase | Academic Affairs and Enrollment Services utilizes OnBase for Academic Transaction Forms, Transcript processing and document workflow management. | ||
| Oracle Financials | The University’s financial and procurement ERP system. | Monday to Friday 9 a.m. to 4 p.m. | |
| PeopleSoft | The University's HR system of record for entering and tracking faculty and staff data on employment, benefits, and payroll. | Monday to Friday 9 a.m. to 4 p.m. | |
| SDSUid | SDSUid is your single identifier to securely access many campus IT services. | (619) 594-5261 | Monday to Friday 8 a.m. to 4:30 p.m. |
| SIMS/R | SIMS/R is a secure student database which requires authorization to use. | (619) 594-6871 | Monday to Friday 9 a.m. to 4 p.m. |
| Telephone Systems | San Diego State University has its own telephone system, providing service to the campus community. Telecommunications and Network Services do not handle pay phones or cellular service. | (619) 594-1935 | Monday to Friday 8 a.m. to 4:30 p.m. |
| Web Directory | SDSU's web directory is an online tool for searching faculty and staff by name, building & room, department, extension, email address, fax number, and mail code. | (619) 594-5261 | Monday to Friday 8 a.m. to 4:30 p.m. |
| WebPortal | WebPortal functions vary for student Applicants, Undergraduates, Graduate and Alumni. | (619) 594-6871 | Monday–Thursday, 9–11 a.m. and 2–4 p.m. Friday, 9–11 a.m. |
| Websites-Library | https://library.sdsu.edu/ | (619) 594-6793 | Call (619) 594-6793 (after hours or weekends). |
| Websites-RohanCP | https://library.sdsu.edu/computers-technology/instructor-class-accounts#start-content | (619) 594-6593 | Monday to Friday 8 a.m. to 4:30 p.m. |
| Websites-Sciences | https://sciences.sdsu.edu/ | 619) 594-4881 | Monday to Friday 9 a.m. to 4 p.m. |
| Websites-SDSU | https://www.sdsu.edu/ | (619) 594-5261 | Monday to Friday 8 a.m. to 4:30 p.m. |