Blackboard and Canvas are online learning management systems used by faculty to enhance their classroom instruction or for distance education.
If Blackboard or Canvas is down:

• Call (619) 594-3485 or
• Submit Report a Problem (Monday to Thursday 8 a.m. to 5:30 p.m., Friday 8 a.m. to 4:30 p.m.)
• Email Blackboard support (after hours)

See G-suite for reporting Google applications on list.

Foundation or KPBS

Email addresses ending with @sdsu.edu or kpbs.org
Note: If email is down completely and the Network Status page does not already reflect the outage:

• Email [email protected] or
• Call (619) 594-6931.
• For general information call (619) 594-1900 #2 (Monday to Friday 9 a.m. to 4 p.m.)

All Other Address @sdsu.edu

• See G-suite for reporting Google applications on list.

Google calendar, email, drive, contacts and groups are used by various departments on campus. If Google Suite applications listed are down:

• Submit the Report a Problem form or
• Call (619) 594-5261 (Monday to Friday 8 a.m. to 4:30 p.m.)

The PAC

The Library Catalog (the PAC) is a searchable database containing information about the majority of the library's circulating holdings. Use it to discover what books, media, and other materials the library has available for your use.

• Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.)
• Call (619) 594-6793 (after hours and weekends)

San Diego Circuit

The San Diego Circuit is a service designed to allow library users from participating libraries to quickly borrow books from other San Diego Circuit libraries if the books are not owned by their home library or if their library's copy is already checked-out.

• Call (619) 594-6753 (Monday - Friday 8 a.m. to 4:30 p.m.)
• Call (619) 594-6793 (after hours and weekends)

Network

When the campus network goes down:

1. Check SDSU IT Status for messages regarding a network outage.
2. Call (619) 594-3500 or report the outage to your department's Help Desk or IT staff.
3. After reporting the outage, check the SDSU IT Status page for updates.

Wireless

Report a wireless outage.

Microsoft Office 365 (O365) applications: OneDrive, Word, Excel, PowerPoint, OneNote, Sway or Forms.
If O365 listed applications are down:

• Submit the Report a Problem form or
• Call (619) 594-5261 (weekdays 8 a.m. to 4:30 p.m.)

Academic Affairs and Enrollment Services utilizes OnBase for Academic Transaction Forms, Transcript processing and document workflow management.
If OnBase is down:

1. From ServiceNow
2. Select: Academic Affairs IT Help Desks
3. Select: Create Incident
4. Select: Enrollment Services
5. Category: Software
6. Add: short description and submit.

The University’s financial and procurement ERP system.
If Oracle Financials are down:

• Submit the Report a Problem form (Monday to Friday 9 a.m. to 4 p.m.)

The University's HR system of record for entering and tracking faculty and staff data on employment, benefits, and payroll.
If PeopleSoft is down:

• Submit the Report a Problem form (Monday to Friday 9 a.m. to 4 p.m.)

SDSUid is your single identifier to securely access many campus IT services.
If your experiencing problems with SDSUid:

• Submit the Report a Problem form or
• Call (619) 594-5261 (Monday to Friday 8 a.m. to 4:30 p.m.)

SharePoint is our system used for business-related content only.
If SharePoint is down:

• Submit the Report a Problem form (Monday to Friday 8 a.m. to 4:30 p.m.)

SIMS/R is a secure student database which requires authorization to use.
If you can not access SIMS/R screens:

• Call (619) 594-6871 or
• Go to Office of the Registrar to report a SIMS/R problem (Monday to Friday 9 a.m. to 4 p.m.)

Campus Telephone System

San Diego State University has its own telephone system, providing service to the campus community. Telecommunications and Network Services do not handle pay phones or cellular service.
To report campus telephone problems:

• Call (619) 594-1935 (Monday to Friday 8 a.m. to 4:30 p.m.)
• Report a Telephone Problem (after business hours)

Campus Voicemail

• To report campus voicemail problems, call (619) 594-1935 (Monday to Friday 8 a.m. to 4:30 p.m.)
• Report a Telephone Problem (after business hours)

Solidus

Solidus is an Automated Call Distribution System used by departments to queue and route incoming calls.
To report Solidus problems:

• Call (619) 594-1935 (Monday to Friday 8 a.m. to 4:30 p.m.)
• Submit a Report a Telephone Problem form.

SDSU's web directory is an online tool for searching faculty and staff by name, building & room, department, extension, email address, fax number, and mail code.
If directory.sdsu.edu is down:

• Call 594-5261 (Monday to Friday 8 a.m. to 4:30 p.m.) or
• Submit a Report a Problem form.

WebPortal functions vary for Undergraduates, Graduate and Alumni.
If WebPortal functions are down:

• Visit the SDSU Service Now Service Portal:
• Choose Get Help
• Select IT Division under SDSU Help Desks
• Select Campus Applications from the Category dropdown
• Select WebPortal from the Subcategory dropdown

Library

If the Library websites are down:

• Call (619) 594-6753 (Monday to Friday 8 a.m. - 4:30 p.m.)
• Call (619) 594-6793 (after hours and weekends)

RohanCP

If the RohanCP websites are down:

• Call (619) 594-6753 (Monday to Friday 8 a.m. to 4:30 p.m.)
• Call (619) 594-3189 (after hours and weekends) or
• Submit the Report a Problem form.

Sciences

If Sciences websites are down:

• Call (619) 594-4881 or
• Submit the Report a Problem form (Monday to Friday 9 a.m. to 4 p.m.)
• email [email protected] (after hours)

WWW

If the SDSU homepage is down:

• Submit the Report a Problem form