Get Help

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Submit a Support Ticket

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Live Support via Zoom*

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Call (619) 594-HELP (4357)

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ITS Help Desk Location & Hours

*Please note: Clicking the Live Support via Zoom link will connect you with a live representative via Zoom during operating hours. For identity verification, please have your RedID and a valid photo ID ready before joining the session. Having this information available will help expedite your request.

Help Topics

Additional Help Resources

Self-Help Resources

  • View the Service Portal to:
    • Search the Knowledge Base
    • Chat with our Virtual Assistant
    • Submit a Support Ticket

Classroom Support

  • Call: (619) 594-5691
  • Location: Adams Humanties 1129
  • Classroom Support Hours
    • Monday through Thursday: 7:30am – 10:00pm
    • Friday: 7:30am – 4:00pm

During Summer, ITS Classroom Support staff are available to assist you from 7:30am to 4:00pm, Monday through Friday.

Workshops & Training

Residence Hall Support

IT Services Help Desk Location & Hours of Operation

We are located in the southeast corner of the 2nd, or ground, floor of Love Library. Enter Love Library through the South Entrance next to the CCCU Open Air Theater.

Closed on holidays as listed on the SDSU Academic Calendar

Summer 2026 Hours - May 14 through August 21

  • Monday through Thursday: 8:00am to 7:00pm
  • Friday: 8:00am to 5:00pm
  • Saturday through Sunday: 10:00am to 4:00pm
  • Special Hours & Closures
    • June 19: CLOSED
    • July 3 through July 4: CLOSED
    • August 15 through August 16: CLOSED
    • August 17 through August 21: 8am to 5pm

Fall 2026 Hours - August 22 through December 18

  • Monday through Thursday: 7:00am to 10:00pm
  • Friday: 7:00am to 6:00pm
  • Saturday: 10:00am to 4:00pm
  • Sunday: noon to 10:00pm
  • Special Hours & Closures
    • September 7:  CLOSED
    • November 11: CLOSED
    • November 25:  Virtual Only 8:00am to 5:00pm
    • November 26 through November 28:  CLOSED
 

Community Help Resources

Visitor Resources

  • Guest Wireless Access: SDSU has a centrally-managed wireless network. There is no charge to connect to the campus wireless network at this time.

Vendor Resources

  • Vendor Risk Assessment: This form is for IT suppliers and vendors wishing to leave information about their product or service with us.
  • Vendor Access Requests: Outside groups using CSU data must follow CSU security rules, as guided by the CSU Information Security Program