FAQs

Students

If you are a new student an email was sent to your email account on file in the Web Portal. If you cannot locate your email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from [email protected] If you cannot locate your SDSUid activation email, you can use the alternate one-time Student SDSUid Activation.

You should have received an email with instructions on how to activate your SDSUid account. It was sent to the email account on file in the Web Portal. Please make sure it was not sent to your spam folder. The message was branded with the SDSU Logo and SDSUid activation information, sent from [email protected] If you can't locate the email, you can use the one time Student SDSUid Activation. If neither process worked for you, please come to the library computing Hub Help Desk with your RedID card for assistance.

Yes, students in Extended Studies will be provided an SDSUid account.

The account was created automatically based on the name you provided to SDSU when you enrolled and cannot be changed.

Yes, your Office365 Exchange email account is your official SDSU email account. Once you receive your @sdsu.edu email address, please make sure to go to the WebPortal to update your email address.

Since Exchange email is included in Office, SDSU is now able to provide email accounts to students without any additional development or help desk intervention. Enabling Exchange allows students to fully leverage all applications and services provided in Office 365. Students will be able to manage email access using their same SDSUid credential.

Your SDSUid, O365 account and all associated data will be deleted 90 days after the final day of the last enrolled semester. Support link for students wishing to transfer their data: https://support.office.com/en-us/article/Migrate-from-Office-365-ProPlus-to-Office-365-Personal-for-Windows-10-692597ab-711e-459d-a916-663f5b8bdc30?ui=en-US&rs=en-US&ad=US

Faculty / Staff

If you are a new Faculty/Staff person, an activation email message was sent to the email address that you provided to HR. If you cannot locate the email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from [email protected] If you cannot locate your SDSUid activation email, please inquire with your college/department technical support as they have the ability to assist you with activation.

Faculty and staff use Gmail for all email correspondence.

Emeritus faculty may choose to retain the account and should contact HR at (619) 594-6404 for more information.

Faculty and Lecturer have a grace period of 365 days from their last official date of employment. Following the grace period, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

Volunteer faculty has a grace period of 275 days from their last official date of employment. Following the grace period, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

Staff, staff volunteers, and others with an SDSUid account, following the last date of employment, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

Passwords

Please make sure your password meets the following criteria for complexity: A minimum of 10 characters. Your password must include at least 1 character from each of the following sets: uppercase, lowercase, numerical, and special character. Passwords cannot be reused.

Note(Complexity Details):
SDSUid Password Complexity Rules

SDSUid passwords set via Microsoft Office Portal or via ID domain-joined computer must meet the following minimum requirements when they are changed.

  • Password must contain at least 10 characters.
  • Passwords must contain characters from 3 of the following 5 categories:
    • Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
    • Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters: ~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; " ' < > , . ? /
    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.
  • Passwords must not contain the user's logon ID, first name, middle name, or last name.
    • Logon ID is the base of the SDSUid
    • If any of these elements is less than 3 characters long, this rule is not applied.
      • For example, the name "Erin M Hagens" is split into three elements: "Erin", "M", and "Hagens". Because the second element is only one character long, it is ignored. Therefore, this user could not have a password that included either "erin" or "hagens" as a substring anywhere in the password.
  • Additional rule for users with Google accounts:
    • Password cannot begin or end with a space.

 

Please reset your password using the recovery options you set when you created your account. Use the “Can’t access your account?” link found below the “Sign in” button on the SDSUid login page: https://portal.office.com

The CSU mandates that SDSU must have a policy that requires password changes. The current SDSU Information Security Plan (in place since 2003), requires that all passwords be changed every 12 months. SDSU Information Security Plan

Name Change

Students

Students may visit the Name and Gender Change Procedures website to learn more about the process.

Faculty and staff

Visit the SDSU Human Resources, Update Preferred Name Request.

Office 365

SDSUid will utilize a portal within Office 365. When you enter your SDSUid account name, it will change to an SDSU login page.

No. The Office 365 licenses are for your personal use on up to 5 of your personal computers and devices. University-owned computers have their own separate licenses which are installed and managed by your IT support staff. The online version of Office 365 can be used in addition to your 5 downloadable licenses and can be used from any personal or work computer.

Office 365 is being introduced to provide more options, including free Office software.

If you have locked yourself out of your O365 account you can use your recovery options to regain access. Step one will be to use the recovery option "I forgot my password" to set a new password. After you set a new password, perform the recovery options for a second time, this time using the option "I know my password, but still can't sign in". Recovery options can be found on the portal.office.com site by entering your SDSUid and then clicking "Can't access your account?".

SDSU does not share your recovery options with anyone and they are not visible to others. Recovery options are used by the Office 365/SDSUid system to help you gain access to your account in the event you should forget your password.

eduroam

eduroam is a federated, secure, encrypted wireless connection that is available worldwide. When visiting a campus or location that supports eduroam, look for the "eduroam" service and supply your SDSUid and password.

Yes, eduroam is secure, it requires the use of 802.1x which provides end‐to‐end encryption to ensure that your private user credentials are only available to your campus.

Zoom

Faculty/Staff who need assistance with Zoom contact Instructional Technology Services(ITS) at 619-594-6348 (GOFIT) http://its.sdsu.edu/web-conferencing/.

G Suite(Formerly Google Apps)

No, G Suite is our collaboration platform for faculty and staff, including email and calendaring. (Employees of Aztec Shops, Student Health Services, and Interwork use other services for collaboration. For questions related to other email services, please contact your local technical support representative.)

Faculty and staff G mail accounts are created automatically as part of the SDSUid provisioning process. Please use your SDSUid to access G Suite including Gmail, Calendaring and Drive. Employees of Aztec Shops, Student Health Services, and Interwork, please consult with your local IT support for obtaining email services.

Impact of changing a username

Source: https://support.google.com/a/answer/2622985?hl=en

Gmail

When you change a user's primary email address, G Suite retains the old address as an email alias for the user, to ensure continuous email delivery. Messages the user sends to their old address do not appear in the Inbox.

  • Users retain access to all email received under the previous name.
  • Users need to create new Gmail signatures for their new primary email address.
  • Users don't receive any returned read receipts for messages sent from the old address.
  • Users need to update their Gmail filters to use the new primary email address.
Calendar
  • Events created before the rename show the old address while new events display the new address.
  • All secondary calendars (any additional calendars created by a user) will continue to display the original primary domain name.
  • If the original primary domain (which becomes a secondary domain following the rename) is deleted, all secondary calendars and associated events are also deleted and can't be recovered.
  • All video call links to existing events (including recurring events) will include the old domain name. You cannot attend by clicking on the link. This is also true with email reminders and change notification emails. Events created after the change will display the new domain in the video call link.
Contacts
  • The renamed user's domain profile gains the new username but displays the old username with a custom tag appended to it: Obsolete
  • For other users, the contact entry for the renamed user displays both the new email address and the old one. The old one will be marked with the same custom tag: Obsolete
  • The old email address will still show up in autocomplete results, as it is now an alias of the changed account. Emails sent to the old address will be delivered to the new one.
Drive
  • All documents become owned by the new username.
  • Mobile devices, sync tools, and IMAP connections
  • The effects depend on the behavior of the client. If the client lets you update the login for the account, your access to G Suite should continue. If the client doesn't let you change your login, you'll need to delete the old account and add a new one with the new name.
G Suite Sync for Microsoft® Outlook®
  • If you change a user's username, the user must create a new profile. G Suite Sync is not supported by the ETCS Help Desk. For support creating a new profile, see your local technical support within your college or department. Google/G Suite Help's support article details how to create a new profile here: https://support.google.com/a/users/answer/160659?hl=en
G Suite Classic Sites
  • Classic sites will not display in the browse all sites area. Navigate to https://sites.google.com/a/mail.sdsu.edu to see these sites. Once there, the site owner can copy the site so that it will display when browsed. Please follow the Google support article for changing your web address here: https://support.google.com/sites/answer/98081?hl=en

Faculty, staff, and volunteers use G Suite for collaboration. Employees of Aztec Shops, Student Health Services, and Interwork use other services for collaboration. For questions related to other email services, please contact your local technical support representative.

Aliases

Email aliases are nicknames for email accounts. Mail sent to your alias will be sent to your email account, e.g. [email protected] The information below shows you how to configure Gmail and supported email clients to reflect your alias when sending mail. For full functionality, you will need to configure the alias in Gmail before it can be used in an email client.

Configuring Gmail
  1. Click the gear icon in the top right of the Gmail page.
  2. Select Settings
  3. Select the Accounts tab.
  4. Under the section Send mail as: click Add another email address
  5. A pop-up window appears.
  6. In the Email address: field type your alias, (e.g. [email protected]).
  7. Verify Treat as an alias. is checked.
  8. Click Next Step >>
  9. Click Send Verification
  10. You will now receive an email in your inbox. Click the verification link, or enter the verification code and select Verify. You will now be able to send as your alias.
  11. To set your alias as the default sending address go, back to Settings and the Accounts tab. Under the Send mail as: section, to the right of your alias, select make default
Configuring Microsoft Outlook for Windows
  1. Select the File tab.
  2. Select Account Settings, then select Account Settings…
  3. Select your account and click Change…
  4. In the E-mail Address: field type your alias, ([email protected]).
  5. Click Next> and enter your password if necessary.
  6. Click Finish
Configuring Mozilla Thunderbird for Windows
  1. Go to Tools, then select Account Settings…
  2. Hover over the Options… menu and click on Account Settings
  3. Select your account
  4. In the Email Address: field type your alias, (e.g. [email protected]).
  5. Change the Reply-to Address: to your new alias.
  6. Click OK
Configuring Mozilla Thunderbird for Mac
  1. Go to Tools, then select Account Settings…
  2. Select your account.
  3. In the Email Address: field type your alias, (e.g. [email protected]).
  4. In the Reply-to Address: field type your alias, (e.g. [email protected]).
  5. Click OK
Configuring Apple Mail for Mac
  1. Go to Mail, then select Preferences…
  2. Select Accounts
  3. Select your account.
  4. Select the Email Address: field and select Edit Email Addresses…
  5. Select the plus symbol button in the lower left corner of the window and type your alias, (e.g. [email protected]).
  6. Click OK
  7. Close the Accounts window.
Configuring Microsoft Outlook for Mac
  1. Go to Tools, then select Accounts…
  2. Select your account.
  3. In the E-mail address: field type your alias (e.g. [email protected]).
  4. Close the Accounts window.

When you send a message to your own alias or any mailing list you subscribe to, Gmail automatically skips your inbox and archives the message to save you time and prevent clutter. The message will appear in your inbox if someone responds to it, or if there is an error delivering the message. If you'd like to view your message, you can find it in Sent Mail or All Mail

Emails sent from G Suite are stored in your G Suite Contacts. To update or remove those older contacts, go to G Suite. Under the San Diego State University logo click Mail and choose Contacts (you can also follow this link: https://www.google.com/contacts/). Click on the section My Contacts and Other Contacts to remove or update all addresses that end in @mail.sdsu.edu. If you choose to update the email address, don’t forget to choose Save now when you are done.

The alias is used to offer free/busy calendar interoperability between G Suite and O365 environments.

Need help with SDSUid? /
Assistance is also available at 619-594-7343 during normal University working hours!