FAQs

Students

If you are a new student an email was sent to your email account on file in the Web Portal. If you cannot locate your email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from [email protected] If you cannot locate your SDSUid activation email, you can use the alternate one-time Student SDSUid Activation.

You should have received an email with instructions on how to activate your SDSUid account. It was sent to the email account on file in the Web Portal. Please make sure it was not sent to your spam folder. The message was branded with the SDSU Logo and SDSUid activation information, sent from [email protected] If you can't locate the email, you can use the one time Student SDSUid Activation. If neither process worked for you, please come to the library computing Hub Help Desk with your RedID card for assistance.

Yes, students in Extended Studies will be provided an SDSUid account.

The account e.g. [email protected] was created automatically based on the name you provided to SDSU when you enrolled and cannot be changed.

Yes, your Office365 Exchange email account is your official SDSU email account. Once you receive your @sdsu.edu email address, please make sure to go to the WebPortal to update your email address.

Since Exchange email is included in Office, SDSU is now able to provide email accounts to students without any additional development or help desk intervention. Enabling Exchange allows students to fully leverage all applications and services provided in Office 365. Students will be able to manage email access using their same SDSUid credential.

Your SDSUid, O365 account and all associated data will be deleted 90 days after the final day of the last enrolled semester. Support link for students wishing to transfer their data: https://support.office.com/en-us/article/Migrate-from-Office-365-ProPlus-to-Office-365-Personal-for-Windows-10-692597ab-711e-459d-a916-663f5b8bdc30?ui=en-US&rs=en-US&ad=US

The Californai State University (CSU) provides access to information assets for purposes related to its mission and to the responsibilities and necessary activities of its faculty, students and staff.  The policy defines user (e.g., faculty, staff, students, third parties, etc) and CSU responsibilities with respect to the use of CSU information assets in conjunction with the CSU Information Security Policy. 

For more information please visit: https://it.sdsu.edu/security/policies

 

Help for students can be found at the Library Computing HUB Website.  Students are encouraged to use the in application help options.  Guided help can be found within the suite of applications by clicking the question mark "?" in the upper right hand corner of each page.

Faculty / Staff

If you are a new Faculty/Staff person, an activation email message was sent to the email address that you provided to HR. If you cannot locate the email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from [email protected] If you cannot locate your SDSUid activation email, please inquire with your college/department technical support as they have the ability to assist you with activation.

It is possible for some individuals to have two SDSUid's.  If you are an employee of SDSU and a student you will be issued an SDSUid for each role. 

Faculty and staff use Gmail for all email correspondence.

Emeritus faculty may choose to retain the account and should contact HR at (619) 594-6404 for more information.

Faculty and Lecturer have a grace period of 365 days from their last official date of employment. Following the grace period, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

Volunteer faculty has a grace period of 275 days from their last official date of employment. Following the grace period, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

Staff, staff volunteers, and others with an SDSUid account, following the last date of employment, the SDSUid account, associated services e.g. email, Google Drive/OneDrive… and data will be deleted.

The Californai State University (CSU) provides access to information assets for purposes related to its mission and to the responsibilities and necessary activities of its faculty, students and staff.  The policy defines user (e.g., faculty, staff, students, third parties, etc) and CSU responsibilities with respect to the use of CSU information assets in conjunction with the CSU Information Security Policy

For more information please visit: https://it.sdsu.edu/security/policies

Passwords

Please make sure your password meets the following criteria for complexity: A minimum of 10 characters. Your password must include at least 1 character from each of the following sets: uppercase, lowercase, numerical, and special character. Passwords cannot be reused.

Note(Complexity Details):
SDSUid Password Complexity Rules

SDSUid passwords set via Microsoft Office Portal or via ID domain-joined computer must meet the following minimum requirements when they are changed.

  • Password must contain at least 10 characters.
  • Passwords must contain characters from 3 of the following 5 categories:
    • Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
    • Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters: ~ ! @ # $ % ^  * _ - + =  | \ ( ) { } [ ] : ;  , . ? /
    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.
  • Passwords must not contain the user's logon ID, first name, middle name, or last name.
    • Logon ID is the base of the SDSUid
    • If any of these elements is less than 3 characters long, this rule is not applied.
      • For example, the name "Erin M Hagens" is split into three elements: "Erin", "M", and "Hagens". Because the second element is only one character long, it is ignored. Therefore, this user could not have a password that included either "erin" or "hagens" as a substring anywhere in the password.
  • Additional rule for users with Google accounts:
    • Password cannot begin or end with a space.

 

Please reset your password using the recovery options you set when you created your account. Use the “Can’t access your account?” link found below the “Sign in” button on the SDSUid login page: https://portal.office.com

The CSU mandates that SDSU must have a policy that requires password changes. The current SDSU Information Security Plan (in place since 2003), requires that all passwords be changed every 12 months. SDSU Information Security Plan

You will receive email notifications reminding you to change your password in the following schedule: 30 days, 14 days, 2 days and 1 day before expiration. If you do not change your password in time, an automated process will reset your password and you will be required to change it at portal.office.com using your recovery options (cell phone number, personal non-SDSU email or security questions) that were setup when you accessed the account for the first time.

Name Change

Students

Students may visit the Name and Gender Change Procedures website to learn more about the process.

Faculty and staff

State paid faculty and staff can Visit SDSU Human Resources or complete this form: Update Preferred Name Request. Auxiliary employees may contact their organizations Human Resources department.

Office 365

SDSUid will utilize a portal within Office 365. When you enter your SDSUid account name, it will change to an SDSU login page.

No. The Office 365 licenses are for your personal use on up to 5 of your personal computers and devices. University-owned computers have their own separate licenses which are installed and managed by your IT support staff. The online version of Office 365 can be used in addition to your 5 downloadable licenses and can be used from any personal or work computer.

Office 365 is being introduced to provide more options, including delivery of Microsoft Office software for personal devices.

If you have locked yourself out of your O365 account you can use your recovery options to regain access. Step one will be to use the recovery option "I forgot my password" to set a new password. After you set a new password, perform the recovery options for a second time, this time using the option "I know my password, but still can't sign in". Recovery options can be found on the portal.office.com site by entering your SDSUid and then clicking "Can't access your account?".

SDSU does not share your recovery options with anyone and they are not visible to others. Recovery options are used by the Office 365/SDSUid system to help you gain access to your account in the event you should forget your password.

eduroam

eduroam is a federated, secure, encrypted wireless connection that is available worldwide. When visiting a campus or location that supports eduroam, look for the "eduroam" service and supply your SDSUid and password.

Yes, eduroam is secure, it requires the use of 802.1x which provides end‐to‐end encryption to ensure that your private user credentials are only available to your campus.

Zoom

Faculty/Staff who need assistance with Zoom contact Instructional Technology Services(ITS) at 619-594-6348 (GOFIT) http://its.sdsu.edu/web-conferencing/.

G Suite

No, G Suite is our collaboration platform for faculty and staff, including email and calendaring. (Employees of Aztec Shops, Student Health Services, and Interwork use other services for collaboration. For questions related to other email services, please contact your local technical support representative.)

Faculty and staff G mail accounts are created automatically as part of the SDSUid provisioning process. Please use your SDSUid to access G Suite including Gmail, Calendaring and Drive. Employees of Aztec Shops, Student Health Services, and Interwork, please consult with your local IT support for obtaining email services.

Impact of changing a username

Source: https://support.google.com/a/answer/2622985?hl=en

Gmail

When you change a user's primary email address, G Suite retains the old address as an email alias for the user, to ensure continuous email delivery. Messages the user sends to their old address do not appear in the Inbox.

  • Users retain access to all email received under the previous name.
  • Users need to create new Gmail signatures for their new primary email address.
  • Users don't receive any returned read receipts for messages sent from the old address.
  • Users need to update their Gmail filters to use the new primary email address.
Calendar
  • Events created before the rename show the old address while new events display the new address.
  • All secondary calendars (any additional calendars created by a user) will continue to display the original primary domain name.
  • If the original primary domain (which becomes a secondary domain following the rename) is deleted, all secondary calendars and associated events are also deleted and can't be recovered.
  • All video call links to existing events (including recurring events) will include the old domain name. You cannot attend by clicking on the link. This is also true with email reminders and change notification emails. Events created after the change will display the new domain in the video call link.
Contacts
  • The renamed user's domain profile gains the new username but displays the old username with a custom tag appended to it: Obsolete
  • For other users, the contact entry for the renamed user displays both the new email address and the old one. The old one will be marked with the same custom tag: Obsolete
  • The old email address will still show up in autocomplete results, as it is now an alias of the changed account. Emails sent to the old address will be delivered to the new one.
Drive
  • All documents become owned by the new username.
  • Mobile devices, sync tools, and IMAP connections
  • The effects depend on the behavior of the client. If the client lets you update the login for the account, your access to G Suite should continue. If the client doesn't let you change your login, you'll need to delete the old account and add a new one with the new name.
G Suite Sync for Microsoft® Outlook®
  • If you change a user's username, the user must create a new profile. G Suite Sync is not supported by the ETCS Help Desk. For support creating a new profile, see your local technical support within your college or department. Google/G Suite Help's support article details how to create a new profile here: https://support.google.com/a/users/answer/160659?hl=en
G Suite Classic Sites
  • Classic sites will not display in the browse all sites area. Navigate to https://sites.google.com/a/mail.sdsu.edu to see these sites. Once there, the site owner can copy the site so that it will display when browsed. Please follow the Google support article for changing your web address here: https://support.google.com/sites/answer/98081?hl=en

Faculty, staff, volunteers, and student workers use G Suite for collaboration. Employees of Aztec Shops, Student Health Services, and Interwork use other services for collaboration. For questions related to other email services, please contact your local technical support representative.

The alternate email address is used to offer free/busy calendar interoperability between G Suite and O365 environments.

Single Sign-On (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications. The service authenticates the end user for all the applications the user has been given rights to and eliminates further prompts when the user switches applications during the same session. G Suite is integrated with SSO.

Why was G Suite integrated with SSO:

  • SDSU has chosen to use SDSUid to access all/most applications on campus. A single user id and password.
  • We have integrated close to 100 similar applications e.g. BlackBoard, Zoom, and SharePoint.
  • To reduce the number of times a user has to sign in to an application.
  • To standardize the login experience across all applications.

Need help with SDSUid? /
Assistance is also available at 619-594-7343 during normal University working hours!